A day in the life

SUZANNE MULVIHILL – EXECUTIVE ASSISTANT

Suzanne EA

What’s the most satisfying and most frustrating part of your role?
The most satisfying part of my job is clearing my email inbox. The most frustrating part is the emails just keep coming, so it’s never empty for long!

What’s the biggest skill you need to have to succeed as an EA?
I think you have to be organised and not easily stressed. Computer skills are also essential in doing a professional job and doing it in a timely manner.

What advice would you give to an aspiring EA/PA?
Listen, take notes, be diplomatic, listen to those around you who probably have more experience. Don’t think that your way is always the right way – it might turn out that way, but you learn from your experiences and your mistakes (we all make them!)

Describe your typical day as an EA. How do you prioritise your tasks?
Most of my work is email driven as I look after three busy partners. I spend most of my day dealing with emails either from the partners, clients and contractors. My typical day would consist of diary management, travel booking, reporting, record keeping, contract preparation, interview booking, client liaison and candidate liaison. The colour categories in outlook are my saviour. I code every email that comes in and deal with them accordingly. I also keep most emails that come in or that I send as I often have to refer back to them.

How do you spend your time when you’re not being an EA extraordinaire?
I am a mum of three very sporty children. I spend most of my free time being a taxi driver. Other than that, I like to walk, swim, cook and drink wine with friends…

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