Customer Service Manager
- $90,000- $110,000 + Super | Chatswood NSW 2067 (Close to train station & Parking onsite)
- Great leadership opportunity - lead a high performing and collaborative customer service team
- Ongoing career and development opportunities
Join this fast growing & now market leading FMCG and ensure superior customer service is delivered by managing the Customer Service Team!
The Benefits
- Social Team with great culture who work together in a collaborative office environment
- Strong focus on wellness including complimentary Gym Membership
- Social Team with great culture who work together in a collaborative office environment
- Long-term career prospects and training on offer
- Great opportunities for progression into different departments within the organisation
- Great exposure for your CV to work with this leading FMCG business
- Onsite Parking and close to public transport
The Role
- Oversee a team of 2 and ensure that team are effectively maintaining customer service standards
- Primary point of escalation for liaising with any service issues.
- Generate reports from CRM and upload them to Excel.
- Manage building maintenance, large orders, supplies, and vendor relationships.
- Assist with general queries
The Person
- Strong communication and customer service skills and/or call centre background.
- Experience in managing people and handling high-volume operations.
- Proficiency in generating reports from CRM systems and using Excel.
- Dealing with escalations and the ability to diffuse situations.
- Happy with working 5 days in the office.
- Full Working rights.
If you have the skills required, please apply now, or contact Dijana Hansen-Chambers at AccountAbility for further information.
