Customer Service Representative
- $65,000 - $75,000 + Super | Chatswood (close to train station)
- Gain valuable experience working with a leading FMCG business
- Ongoing career and development opportunities
Looking for a proactive and solution-focused Customer Service Representative to handle inbound and outbound calls efficiently and effectively. The ideal candidate will have a strong customer service background and thrive in a fast-paced, high-volume call environment.
Benefits
- Join a supportive and social team in a collaborative office environment.
- Enjoy a strong focus on wellness, including a complimentary gym membership.
- Opportunities for career progression across various departments within the organisation.
- Gain valuable experience working with a leading FMCG business.
- Convenient location with easy access to public transport.
Key Responsibilities:
- Handle inbound calls in a call centre environment, resolving customer inquiries efficiently and effectively.
- Conduct outbound calls to investigate customer complaints and provide appropriate solutions.
- Handle high volume calls with a focus on quick and effective resolution.
- Perform other ad-hoc tasks as required.
Requirements:
- Previous experience in customer service and/or high-volume call centre settings.
- Experience with effectively managing high-pressure situations and handling complaints with professionalism.
- Ability to maintain strong time management skills.
- Take ownership of issues while ensuring they are communicated and resolved efficiently.
- Ability to multitask and work efficiently in a fast-paced environment.
Please APPLY NOW or contact Dijana at AccountAbility for more information about the role.
