Working with a technology consulting organisation in Melbourne's CBD, we are looking for a Customer Success Coordinator to join on a permanent basis.
This role would be best suited to someone who has with excellent customer service and is a natural with technologies and picking up new systems with ease. The role is a blend of both phones and administration, supporting an internal team while also being the first port of call for (B2B) customers and any queries they have.
The role:
- Supporting a Customer Success team
- Be first point of contact for all customer queries/challenges and assigning them to the customer success team
- Assisting with any frequently asked questions and escalating anything further to the team
- Onboard new customers into the system
- Ad hoc administration
- Reporting
The successful candidate:
- Will have previously held roles which are administration and customer service mixed roles or held both types of roles in their career
- Ideally held roles within professional services organisations
- Have excellent customer service skills and also able to build relationships easily
- Be keen to learn and grow their career
- Be technology savvy and able to pick up new systems and processes
The organisation:
- Melbourne CBD location, very close to public transport
- Flexible working arrangements (2 days working from home) after the probation period
- Company bonus scheme
- Salary of $65,000 + superannuation
- Social events and volunteer leave
- Full unrestricted working rights required
If this role sounds of interest, please apply here today as we will be reviewing applications as they are submitted
